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DescriptionSummary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a full-time Branch Resource Team member, you will engage in proactive sales and customer service activities, including teller transactions . Colleagues in the Branch Resource Team will travel between their assigned branches and the work location may change daily. Colleagues in the Branch Resource Team must have access to reliable transportation to facilitate working in multiple branches
You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Serves in a concierge role by servicing walk-in customers. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money. Proficient in consumer deposit products and consumer lending. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines. Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington’s Branch Network presentation.
A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties & Responsibilities
Engage in proactive sales and customer service activities, including teller transactions. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Serves in a concierge role by servicing walk-in customers
Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.
Proficient in consumer deposit products and consumer lending. Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
Adheres to all operational, security, risk and regulatory related policies and procedures. Demonstrates acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and engage in proactive sales and customer service activities, including teller transactions. You will be part of the Branch Resource Team and will support a defined group of branches in Huntington’s Branch Network presentation.
Other duties as assigned.
Basic Qualifications
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications
1 year or more in customer service in banking, financial services or goal driven retail sales.
Comfort with technology such as mobile services and online banking services.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace TypeOffice
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.
Huntington National Bank has an employee rating of 3.6 out of 5 stars, based on 2,623 company reviews on Glassdoor which indicates that most employees have a good working experience there.
The average Financial Relationship Banker base salary at Huntington National Bank is $52K per year. The average additional pay is $13K per year, which could include cash bonus, stock, commission, profit sharing or tips.
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The best-paying jobs in major banks include financial analysts, accountants, and managers overseeing financial operations, marketing, and sales. Most of the highest-paying jobs major banks offer require at least a bachelor's degree and several years of experience.
tell me about yourself, what are your strengths, what are your weaknesses, why would you be a good fit, why do you want to work at huntington, is there anything else you'd like to tell us about yourself, Tell us about a personal achievement, Tell us how you solved a problem.
Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle.
Responsibilities of CX teams include understanding customer needs, improving customer journeys, and ensuring consistent brand experiences. Support agents provide assistance and respond to customer inquiries. Technical support agents troubleshoot technical issues and provide product implementation help.
Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for. Processing day to day transactions. Nurturing rich, long-standing relationships. Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.
Banking CX, or "banking customer experience," refers to the overall experience that a customer has when interacting with a bank or financial institution. This can encompass a wide range of touchpoints, from visiting a physical branch, to using an ATM, to engaging with online and mobile banking services.
Address: Suite 153 582 Lubowitz Walks, Port Alfredoborough, IN 72879-2838
Phone: +128413562823324
Job: IT Strategist
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